Return and Refund

• 1. Overview
  At Zach Office, we strive to provide high-quality services. If you are not satisfied, please review our refund, exchange, warranty, and return guidelines below.

  2. Refund Policy

  • Eligibility: Refunds are available for services canceled within 24 hours prior to the scheduled service. Requests made after this time may not be eligible for a refund.
  • Processing Time: Refunds will be processed within  5-10 business days after approval.

  3. Exchange Policy

  • Service Changes: If you need to change your booking or service, please contact us at least 48 hours in advance. We will do our best to accommodate your request.
  • No Exchanges on Services Rendered: Once a service has been completed, exchanges are not permitted.

  4. Warranty Policy

  • Service Quality Guarantee: We are committed to delivering high-quality services. If you are dissatisfied with a service, please notify us within 7 days, and we will work to resolve the issue.

  5. Return Policy

  • Physical Products: If applicable, physical products purchased from Zach Office may be returned within  30 days of receipt for a full refund, provided they are unused and in original packaging.
  • Return Process: To initiate a return, please contact us at [email protected]
     
    for instructions.

  6. Non-Refundable Items
  The following items/services are non-refundable:

  • Services that have been fully rendered.
  • Customized or special-order items.

  7. Contact Us
  For any questions or to request a refund, exchange, or return, please contact us at [email protected]